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SERVICE REQUEST FORM

  1. Download the Service Request Form HERE.
  2. Send completed form to Returns.AU@djoglobal.com

Service Information

Product Repairs

Please send the DJO ANZ Service & Repairs Team your completed form via returns.au@djoglobal.com with invoice details as soon as a product fault occurs. DJO ANZ will respond within 24-48 hours to begin the service process.

Service Agents

DJO ANZ has multiple repair agents across Australia & New Zealand who can expertly repair your device or advise on required steps for replacement if a major defect is found, dependent on warranty status.

Product Warranty Policy

DJO ANZ will warrant all goods in line with the Manufacturer’s Warranty, provided the goods have been used in accordance with the user instructions. Warranties cover parts and materials used in the manufacture of the product. Warranties will not apply to defects resulting from improper use, operator error, use outside of manufacturer’s specifications and the limits of products intended use. Maintenance and cleaning instructions must be followed to ensure warranties remain valid. Please contact the Service & Repairs Team for Warranty details on goods in our range not listed below. If the purchaser has identified the product is faulty within the warranty period, they must notify Service & Repairs Team immediately with details of the fault and Invoice details. DJO ANZ cannot provide warranty on goods without Invoice details.

The warranty period commences on the date of shipment. DJO’s obligation for this Limited Warranty is to repair or replace a defective product at no charge to the customer, or to credit customer’s account for the purchase price paid for the defective product, at DJO’s discretion, which is customer’s exclusive remedy.

This limited warranty does not apply if the defective product (i) is subject to abuse, neglect, misuse or accident, (ii) has not been used in accordance with written instructions for use, (iii) was not purchased from DJO or an authorized dealer, (iv) was modified from its original configuration or repaired or altered by anyone other than DJO or a person authorized by DJO.

DJO HEREBY DISCLAIMS ANY OTHER EXPRESS OR IMPLIED WARRANTIES NOT SET FORTH IN THE FOREGOING LIMITED WARRANTY, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

Product Warranties

Chattanooga:

  1. Shockwave (Clinical RPW 2074, Intelect Mobile RPW 2805, Intelect Mobile 2 RPW 2910, Intelect RPW 2 2174) – 3 years
  2. Shockwave (Intelect RPW Lite 30680 & Intelect Focus Shockwave 21090) – 2 years
  3. Intelect Neo 6001 – 3 years
  4. Tru-Trac Traction 4779– 3 years
  5. Mobile Physiotherapy (Intelect Mobile Ultrasound 2776, Intelect Mobile Laser 2779, Intelect Mobile Combo 2778, Intelect Mobile Stim 2777, Intelect Mobile 2 Ultrasound 15-1201/0, Intelect Mobile 2 Combo 15-1205, Intelect Mobile 2 Stim 15-1205 – 3 years
  6. Intelect Advanced – Intelect Advanced Mono Combo 2772MC, Intelect Advanced Colour Combo with EMG 2762CC – 3 years
  7. High Power Laser (Intelect HPL7 2879, Intelect HPL15 2979) - 2 years
  8. Hydrocollators/Hotpacs/Coldpacs – 1 year
  9. VitalStim Plus – 2 years

Accessories:

  1. Shockwave handpiece, ultrasound applicator, laser applicator, leads etc. – 1 year

Artromot CPM

  1. Main Unit – 2 years
  2. Accessories – 1 year

Compex

  1. Remote/Handpiece – 2 years standard (3 years with registration)
  2. Accessories – 1 year

Chattanooga Montane Tables

  1. Frame/Motor/Gas struts – 2 years
  2. Vinyl/Cushion – 1 year

Storz Medical - Shockwave

  1. Masterpuls MP1, MP100 Ultra, MP200 Ultra – 2 years
  2. Duolith SD1 T-Top F-SW Ultra – 2 years
  3. Accessories – 1 year

Chattanooga Tables

  1. Frame/Vinyl – 5 years
  2. Motor – 3 years
  3. Gas strut – 2 years
  4. Foot pedal – 1 year